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why can't i read messages and open gifts

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why please help

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Left you a personal message—let me know if you need further help. It’s possible that there are some limitations if you are under 13. See Privacy and Terms below.

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If you’re under 13, I believe the parent lock feature blocks messages and gifts?
If you’re not under 13, you may just have to refresh the page a few times. And don’t click on the message icon next to your name, go to your profile and go to the messages tab. The icon sometimes makes it never load.